1.1. The CUSTOMER has the right to withdraw from the contract concluded with Jail Jam, without any penalty and without specifying the reason, within 14 days from the day of receipt of the PRODUCTS purchased on the WEBSITE, provided that the products to be returned are intact, never worn, complete with their own packaging, tags and original labels as better regulated in the following point 10.4
1.2. In case of exercising the right of withdrawal, even partial, the return of the PRODUCTS must be made in a single shipment.
1.3. If the CUSTOMER intends to exercise the right of withdrawal referred to in this article, it must: - send an e-mail to the address firstname.lastname@example.org, attaching the SHIPMENT CONFIRMATION sent by Jail Jam and specifying in the text of the mail the numeric code of the item or items to be returned (hereinafter "RETURNS") and the reason for the return "for free withdrawal"; contact the express courier according to the terms indicated by Mirage Srl and send, within the following 14 days from the e-mail communication of the withdrawal, the products to be returned c / o Address to which to send the returns: Mirage s.r.l. - VAT No. 00659531206 | Via Degli Speziali 161- block 32 Centergross 40050 - Funo di Argelato (Bologna).
1.4. All the PRODUCTS are provided with identification tags, internal labels and their own packaging. Jail Jam, in case the CUSTOMER exercise the right of withdrawal, has the faculty not to accept the return of the PRODUCTS which are not provided with the relative tags, internal labels and which have been used, worn, washed, damaged or altered in their essential and qualitative characteristics.
1.5. If the right of withdrawal is exercised following the procedures and terms described in this article, Jail Jam will send the CUSTOMER, via e-mail, the relative confirmation of acceptance of the RETURNS PRODUCTS as soon as possible and will reimburse, through banking procedure, the expenses incurred by the CUSTOMER for the purchase of such products and for any shipping and delivery costs.
1.6. In any case, the cash on delivery method is prohibited.
2.1. Jail Jam will provide, in relation to the PRODUCTS purchased by the CUSTOMER, the legal guarantee of conformity to the conditions and in the terms of prescription and forfeiture provided for by the law. In particular, the rights deriving from this guarantee can be exercised on condition that the PRODUCTS have been used correctly, with due diligence and in respect of the intended use and of what is provided for in the enclosed indications, as well as upon presentation by the CUSTOMER of the delivery note received with the same and indication of the order number.
2.2. In the case of defective PRODUCTS or PRODUCTS that differ from those ordered (hereinafter "DEFECTIVE PRODUCTS"), the CUSTOMER must send an e-mail to Jail Jam, at email@example.com, attaching the SHIPMENT CONFIRMATION sent by Jail Jam and specifying in the e-mail text the numeric code of the item or items to be returned and the reason for the return for "DEFECTIVE PRODUCTS".
2.3. Jail Jam will send instructions via e-mail to contact the express courier. The CUSTOMER must book the withdrawal, following the instructions provided, no later than 14 days from the communication, via e-mail, to contact the express courier; from the time of delivery of the DEFECTIVE PRODUCTS to the express courier, Jail Jam exempts the CUSTOMER from any responsibility in case of loss or damage to the products themselves during transport.
2.4. All the PRODUCTS are provided with identification tags, internal labels and their own packaging. Jail Jam, in case of exercise of the right of withdrawal of the CUSTOMER, has the faculty not to accept the RETURNED PRODUCTS if they are not supplied with the related tags, internal labels and that have been used in a non-diligent, damaged or altered way in their essential and qualitative characteristics.
2.5. If the complaint of defects in the PRODUCTS is carried out following the methods and terms described in this article, Jail Jam will send the CUSTOMER, via e-mail, the relative confirmation of acceptance of the RETURNS PRODUCTS as soon as possible.
2.6. As soon as Jail Jam receives the parcel containing the DEFECTIVE PRODUCTS, it will check the disputed defects and send to the CUSTOMER, via e-mail, the relative confirmation of receipt of the DEFECTIVE PRODUCTS and the possible confirmation of the defects communicated with e-mail notification; consequently, Jail Jam will, at its own expense, replace the DEFECTIVE PRODUCTS with others of the same model or refund the costs incurred by the CUSTOMER for the purchase and, if any, for shipping and delivery of DEFECTIVE PRODUCTS. Return fees will be paid by Jail Jam.